We have devoted decades to building knowledge workers engrossed in lower order cognition – finding information, categorizing and tagging it, hoping to recall it when needed. Today’s digital, diverse, dispersed, more educated, and networked workforce is forcing us to reconsider the way that we manage, support, and address their higher order knowledge needs and expectations. Workers’ relevance is being rapidly redefined from information user to networked insight and wisdom sharer.
As such, we are now in an employee experience revolution. Organizations preparing for the future of work are pioneering a new approach to attracting, engaging, and retaining their best and brightest. They are focused on making the leap from offering workers content curation tools for sorting and categorizing information to enabling employees with insights curation platforms where experts are grown and empowered to make smarter decisions, faster.
As with any significant transformation, making the transition will not necessarily be easy, but those embarking can count on their effort being invaluable. According to a study by McKinsey, 71 percent of business leaders report that making it easy for experts to connect and share insights is a key to driving more sales and greater success. It starts with adopting a new mindset that all employees can make relevant contributions when their intelligence is facilitated with new insight curation platforms. Further, in these organizations leaders are institutionalizing the spread of wisdom throughout the enterprise and encouraging the coming together of experts across the employee network. Executing the new mindset means defining new expectations about how work gets done — employee expectations and organizational expectations alike – and then implementing new tools to support the new expectations that the workforce of experts beholds.
We are beginning to see Insights curation tools help organizations identify the employees who are experts and maximize the viral exchange of their actionable insights. At a time when the ability to create business value increasingly depends on experts’ knowledge and the sharing of their curated insights™, the most progressive HR and other business leaders are seeking to understand what the new experience looks like regarding employee expectations, how to fulfill on their expectations, and how to arm their workforce with the means to spread their wisdom in an epidemic fashion.
This interview-style webcast among thought leaders and influencers will offer actionable insights on the:
- New employee experience and digital HR environment
- Transformation of knowledge workers & information users to experts sharing insights & wisdom
- Fulfillment of expectations – employees and the organization
- Tools to support the workforce of the future and the role of curated insights