Authored by: Laci Loew
March 1, 2017
Today’s market is customer-led and digitally-driven with actionable information at the core of enhanced productivity. Organizations are shifting operations to offer solutions that enable employees to quickly identify the actionable two percent with a two second mouse or finger swipe.
Getting to actionable information means long gone are conventional L&D Departments focused on offering less-than-engaging training programs; no more complex and multi-disciplinary approaches to systematically managing information assets spread across the enterprise; good bye to static tools intended (but often fail) to support training or accelerate change; and so long to unwieldy sales reports and/or data files that yield little, if any, relevancy to enabling the sales process and actually closing deals.
Instead, agile and nimble organizations need a means to harvest the actionable two percent from existing CRM, HCM, Learning Management, and other business systems. Today’s high performance organizations leverage the power of insights to enable small, easily consumed pieces of information and knowledge – getting it, sharing it, remembering it, and transferring it – just as and when needed to increase productivity and propel engagement worker by worker, team by team, and function by function.
In today’s knowledge-based economy, this new world of consumer-centrism, puts workers, not L&D departments or systems, in charge. Moreover, regardless of generation, level, tenure, or experience, employees expect this new culture of actionable, micro-sized, faster, more relevant, and curated and contextual information access as part of their work day. In fact, nearly a third of executives acknowledge the new world of insights-driven learning as the primary driver of employee development and engagement. And, they know that if they fail to provide it, their workers will simply move on to the organization that will.
How One Provider Is Responding
Pandexio wants all to be successful — all workers and all organizations. Pandexio ensures today’s overwhelming world of information powers the workforce, not paralyzes it. Pandexio is a “rapid-learn” system, productivity tool, and on-demand knowledge solution all rolled-up into one user-centric platform that puts users at the center. Pandexio eliminates memorization from learning and knowledge work; curates lessons learned into atomic units of knowledge that can be collected, recalled, and shared; captures verifiable and actionable information; empowers employees with the ability to “Google” their peers’ brains; and slashes irrelevant information workers deal with daily by 98 percent. By using Pandexio, individuals can easily harvest the critical two percent of information that makes a business difference and simply forget about the other 98 that was nothing more than a distractor hampering productivity.
The result of Pandexio’s patented functionality is the crowd-filtered, actionable two percent so employees can work smarter and execute better on what matters. The product name is Smartsnips.
Every day in every organization in physical offices and virtual work spaces, employees consume voluminous quantities of documents, unfiltered web content, and unsorted intranet posts. They read opinions, discover facts, get exposed to new information, and study new data. Employees are still printing and highlighting, emailing notes to themselves, leaving audio reminders for others and placing stick notes wherever needed in attempt to pull out and recall key. These are yesteryear’s inefficient and ineffective practices leaving relevant information scattered, without context, unverified, and often not shareable with others. Worse yet, if employees spend just 30 minutes a day “managing” in these ways the information with which they are barraged daily, that’s a staggering cost of $150 million per year for the average Fortune 500 company. Or, the typical executive wastes 150 hours per year (almost an entire month) searching for information. For senior leaders earning $250,000 a year, this loss is equivalent to almost $21,000 annually.
Employees already have too many new logins to too many systems – intranet login, email login, learning system login, performance system log in, travel & expense login, and the list goes on. By delivering Smartsnips as a platform that enables actionable information to be identified and harvested within existing systems, Smartsnips is: (1) not “yet another new system”; (2) enables clients to leverage more value from their existing investments in systems; and (3) doesn’t require a change in employee workflow – it simply plugs right into current workflows.
In short, Pandexio’s Smartsnips transforms the daily bombardment of unfiltered and mostly irrelevant content into portable and permanent, contextualized and curated, insightful and actionable knowledge that can be shared with peers and re-used across the organization using existing platforms and without interrupting existing work streams. By exposing only information that matters, Smartsnips addresses top leadership priorities: it enhances employee expertise and workforce productivity and amplifies worker engagement and retention.
While 61 percent of executives report challenges in moving their organizations toward self-directed learning and knowledge capturing & sharing, high-performance organizations are supporting this new disruptive knowledge platform at unprecedented rates. Released in alpha just 18 months ago, today nearly 2,000 Smartsnips users are active in identifying and sharing only the information that facilitates their daily work and makes a business difference. It doesn’t stop there. Several others are in motion to deploy Smartsnips this year as a central vein of their learning and talent function.
How Smartsnips works
It’s simple. Pandexio integrates the Smartsnips platform with those systems that employees access daily – the Web, their intranet, their learning management system, SharePoint, LinkedIn, Twitter, Facebook, and more. As employees read, with a single mouse swipe, they snip the actionable two percent creating micro-sized bits of knowledge — Smartsnips in other words:
Smartsnips are like digital brain cells. They can be easily re-accessed on-demand, while capturing the information, context and knowledge grouped into collections searched and filtered in a concise social and mobile package accessible on a mobile phone. Rather than exchanging random and static content, with Smartsnips, employees exchange knowledge comprised of facts, insights, interpretations, and conclusions to focus just on what matters.
With early integration in a number of systems, Pandexio’s research and product development teams are not sitting still. Their library of ready-to-go integrations is growing with new systems (e.g. Slack, BaseCamp, Asana, Yammer) on the roadmap.
Smartsnips Use Cases
Early users of Smartsnips recount stories of how it has enabled workforce productivity. Here are just three examples of the stories they have shared regarding its business value: to enable today’s social learning expectations of the Millennials and their peers, to empower the Sales Team to close deals, and to support the Customers with timely and accurate information they request:
- Social Learning
The pain points: Employees forget training as fast as they experience it. Courseware in the Learning Management System generally stays static and is costly to develop. Key talent retires and takes relevant knowledge out the door. New hires aren’t plugged in to a support network. And with the influx of Millennials comprising our workforce of the future, the demand for social learning outpaces any learning management system or traditional learning strategy of training courses.
The Smartsnips solution: Use the combined brain-power of your company’s subject matter experts to swipe out nuggets of critical knowledge (Smartsnips) from voluminous documents, workspaces, internal blogs, communities of practices, discussion forums, and activity streams. Smartsnips turns “just talking” into knowledge collecting, sharing, and collaborating. In this fashion, Smartsnips addresses these key HR challenges in these ways:
- Sales Enablement
The pain points: Today’s Sales Reps have difficulty staying current with new products and services. Government regulations change or are imposed regularly and new product research is being released often. With the rise of the Web, customers are becoming product savvy. Put it altogether, and the knowledge bar of all Sales Reps is on a perpetual rise. Existing sales enablement solutions are static, multi-page documents and collateral often extremely text heavy bearing way too much content to recall at the time of need. The value proposition gets buried and the deal doesn’t close.
The Smartsnips solution: Organize the most important sales data in categories (cost, features, maintenance, troubleshooting, etc.) and make it available on an iPhone. As a result, Sales has available in a click that which the Marketing, Product, Support, and the Contracting Teams so they are truly a product expert and can quickly and knowledgeably answer customer questions, provide flexible solutions, and add value the customer seeks.
- Customer Support
The pain points: Support information is invariably buried in some technical document that sits on a shelf somewhere or at best stored on some online repository with poor search capability. To this point, knowledge bases lack facts, diagrams, and source content and are rarely maintained thus expose out-of-date and even flat out wrong information. The Web is sprouting in support content that exposes risk as it outside of the company firewall.
The Smartsnips solution: Crowdsource the most important two percent of product knowledge from technical documentation and share it with the Customer Service Agents so they can answer questions on demand. Like the Sales Rep using Smartsnips, this turns the individual who answers the ringing phone in the CSR Center into the expert product support agent customers expect.
In today’s knowledge economy, knowledge is not a commodity. It is a service. It is the life source of every workplace and workforce. It is the means for powering up performance. It is a business lever and differentiator. Today’s high-performance organizations and workers rely on the ability to harvest critical knowledge.
The impact and value of knowledge comes into being when the right information, context and insight come together at the moment of need. The key is to create a consumable and relevant flow of knowledge that is tailored for each person in an on-demand, digital experience. That is Smartsnips.
Smartsnips empowers each person, one by one, to collect, describe, connect, organize, and share knowledge as she reads and frees her knowledge from the bounds of hard to access and search documents for the purpose of accelerating quality business decisions and achieving business goals.
If you haven’t had an opportunity to check out Pandexio, then you might want to do so today. Their solution might very well save you from drowning: “We are drowning in information, but starved for knowledge.” – John Naisbitt