People Powering Performance via human capital research-based consulting & advisory services

Improving Business Performance Via Learning

Improving Business Performance Via Learning

Improving Business Performance Via Learning

Authored by: Laci Loew

December 4, 2014

Published in: Skillsoft Blogs

Skillsoft: What’s the most popular business performance improvement that organizations experience with successful elearning?

Laci: Movement on critical business metrics, particularly engagement and retention. It starts with a reduction in training costs, global reach and scalability. In innovative formats, elearning enables peer-to-peer collaboration, moment-of-need knowledge and learner-generated content. Elearning that engages learners and goes beyond traditional online page-turner content improves learner retention and engagement — two factors that improve other critical business metrics including productivity, retention and revenue per head.

Skillsoft: What advice do you have when selling elearning to stakeholders in an organization?

Laci: The value of elearning in the workplace is best measured when its value can be tied to measurable business impact. Whether this link can be made via testing results, assessments, survey questions, key performance indicators or predictive analytics data, the point is that a formal measurement process quantifying the business impact of the elearning is essential. This can be defined as a reduction in operating costs, improvement in engagement scores, decreased turnover in key talent segments or increased sales – regardless of the metric, it indicates real and measurable impact on the business wallet retention. Showing how elearning will have a measurable impact on the business is the shortest path to stakeholder adoption and engagement with elearning as a critical element of any organization’s learning architecture.

Skillsoft: What questions should organizations ask a prospective vendor when considering an elearning purchase?

Laci: Acquiring elearning content and services takes careful planning to ensure that the investment returns a measurable impact on the business. There are a number of elements high-performing organizations consider:

  • Number of current users
  • Estimated number of users over the next 3-5 years
  • Geographic location of users
  • Critical content needed to drive achievement of business goals
  • Approach to elearning content: hands-on simulation, interactive games, or page turner traditional
  • Online learning content
  • Multi-media platforms – like audio, video, animation – through which the elearning content needs to present itself
  • In-house resources needed to manage the content
  • Deployment platform (installed versus cloud)
  • Budget available
  • Training required
  • System reliability expectations
  • Content authoring tools needed
  • User interactivity
  • Language needs
  • 24×7 support



The press is usually sensationalized, but these publications are the doggone truth.

300 Women in HR Technology Worth Watching

RecruitingDaily Presents: 300+ Women In HR Technology Worth Watching. Check out this March 2017 post on the movers and shakers in Human Capital and HR Technology. If you need advice, strategy help, execution ideas, leading practices, the insights, or the business case to advance your human capital decisions, an army of women stands ready to … Continue reading 300 Women in HR Technology Worth Watching

Improving Business Performance Via Learning

For the learner, improving engagement and retention requires a learning experience — not a training program. For the organization, it means a reduction in training costs, global reach and scalability. Check out this executive interview to learn more.

L&D: Key Component of an Integrated Talent Management Framework

Creating a user-centric learning experience and instantiating a continuous learning culture are requisite to improving individual and organizational performance. Check out this post to learn how the best organizations implement effective learning.

The Challenges and Benefits of Competency Management

Effective and automated competency management creates a real-time and predictive inventory of the capability of any workforce. Learn how to avoid over-engineering your approach to competency models and management.

read more news


We enjoy your company and your conversation. We love your ideas and savvy. Join us!

2017 iQPC Learning Conference

Transforming Learning in Our Next Era of Curated Insights
Dec 4 – 7, 2017 (register:

2017 iQPC ENGAGE360 Conference

Where Customer and Employee Engagement Come Together
Sept 25-28, 2017 (register:

Webcast: New Employee Experience – Employees As Experts to Make Smarter Decisions, Faster

The New Employee Experience: Employees as Experts to Make Smarter, Faster Decisions
Nov 15, 2017 (register:

Webcast: The Networked Organization Supersedes the Hierarchy for Better Business Impact

Employee Networks: Get More Done Through Shared Expertise
Sept 13, 2017 (register:

view more events